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Air Canada is one of those company's that Canadians just love to hate, along with Canada Post, and phone companies such as Bell and MTS. I guess it all began back when these companies were crown corporations, they had a monopoly and really didn't need to excel in areas of Customer Service.
But recent changes at Air Canada have shown they are trying to change this legacy image. The latest news to come out of Air Canada, although not yet officially announced, is that for top-tier members of the Aeroplan frequent flyer program, they will be able to use North America Upgrade (NAU) certificates and System Wide Upgrade (SWU) certificates for flights booked in Tango Plus (T+) on North American routes from July 1st through September 7th, 2009.
